Last updated: July 2026
Since purchasing a supplement means sharing personal and sometimes health-related information, we've written this policy to be readable rather than a document nobody opens. Here's what JillyFil gathers through jillyfil.com, what it's used for, and what rights you retain over it.
1. Information We Collect
Provided directly by you
- Order and account information — name, email address, shipping address, and payment details when you make a purchase.
- Any information you share when contacting our support team, including your order number and the nature of your enquiry.
Collected automatically when you visit jillyfil.com
- Standard web analytics data — pages visited, time on site, general browser and device type, referring URL. This is aggregated and does not identify you personally.
- Cookies used to maintain session state, remember preferences, and measure traffic patterns. See Section 6 for details.
2. How We Use Your Information
- To process and fulfill your order, including arranging shipping and handling any returns or refund requests.
- To respond to support enquiries or product questions.
- To send transactional emails related to your order (confirmation, tracking, refund status).
- To send occasional product-related communications to customers who have opted in — always with an unsubscribe option.
- To improve jillyfil.com through aggregated usage analytics.
3. Your Data Belongs To You
Personal information you share with JillyFil is never sold to third parties. It is used only to support your purchase, fulfill your order, and communicate with you about your account. You can request to view, correct, or delete your personal data at any time by contacting us at the address below.
4. When Data Is Shared With Others
We share your data only in the following limited circumstances:
- Fulfillment partners — shipping carriers and payment processors who need your information to complete your order. Each is contractually limited to using your data only for that purpose.
- Legal requirements — when a valid court order or regulatory authority requires disclosure.
- Business changes — in the event of a merger or acquisition, with the same privacy commitments carried forward.
5. How Your Data Is Protected
All data transmitted to and from jillyfil.com is encrypted using TLS. Payment processing is handled through PCI-compliant third-party processors — we do not store full card numbers on our servers. Access to stored customer data is restricted to personnel with a legitimate operational need.
6. Cookies
jillyfil.com uses cookies to maintain your browsing session, save preferences, and measure site performance through aggregated analytics. You can control or disable cookies through your browser settings. Disabling cookies entirely may affect some site functionality, such as keeping items in a cart.
7. Your Rights
You have the right to request access to, correction of, or deletion of any personal data we hold about you. Marketing emails include a one-click unsubscribe in every message. To exercise any of these rights, contact us at support@jillyfil.com.
8. Children
JillyFil is intended for adults 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor's data has been submitted, contact us and we will remove it promptly.
9. Changes To This Policy
This policy is updated periodically, with each revision reflected in the "Last updated" date at the top. Significant changes will be communicated via email to active customers where practical. Continued use of jillyfil.com after a revision constitutes acceptance of the updated policy.
Questions about your privacy?
Email us at support@jillyfil.com — we respond to every privacy enquiry directly and personally.